Frequently asked questions

How can I access the storage facility?

When you move in, you can nominate up to two phone numbers to be registered on our gate system, to access the units during daylight hours you simply need to call the phone number you are given by our office from the phone you registered with.

Can I access the facility after the advertised hours?

Our storage facility is open every day of the year during daylight hours. Extended access may be approved for commercial rentals. If you require extended access please send through an enquiry.

Do I need to provide my own padlock?

Yes, you must provide your own padlock. You can place up to two padlocks on your storage unit. We do not keep a copy of your key.

Can I store a vehicle in my storage unit?

No, due to the safety hazard we do not permit the storage of vehicles, fuels or any explosive substances.

Can I store perishable food items in my storage unit?

No, we do everything we can to minimise the presence of vermin in our units and perishable food items will attract pests which will become a nuscence to everyone.

What is the minimum storage period?

The minimum storage period is 1 month.

What happens if I run out of space?

No worries, you can either move to a larger unit or rent a second unit. You will need to complete a new storage agreement for the new unit.

Is it ok to store valuable or highly sentimental items in a storage unit?

No, while we have many security measures in place, we do not reccomend that you store irreplaceable or items of high vaulue such as art, furs, jewelery ect. Those items would best be stored in a safety deposit box. The general rule is not to store anything worth over $2000.

When will I get my bond back?

The bond (or security deposit) is held for the duration of your occupancy at Warragul Self Storage. Upon vacating, assuming the correct notice period has been provided, rental has been paid in full, there is no damage to the storage unit and all relevant documentation has been returned - the bond will be refunded in full. Please note that refunds are processed by EFT only. Cash refunds cannot be provided.

Are the contents of my Storage Unit automatically insured?

Whilst the Storage Units themselves are insured, your individual contents are not. We recommend that you speak to your individual Insurance provider to ensure coverage is available to include or be extended for goods in storage.

How much notice do I need to give when vacating my storage unit?

Thirty (30) days notice in writting is required when vacating your Storage Unit.

What forms of payment do you accept?

Payments can be made directly to our Office by cash or cheque. Please note our Office does not operate EFTPOS facilities. Alternatively, for the convenience of our Self-Storage clients, our Office offers the ‘PayWay’ payment system. This service allows you flexibility in attending to your Storage Unit payments as payments can be made electronically (via BPay, telephone or internet banking) or in person at any Australia Post Office (cash or cheque only). Please contact our Office if you are interested in this payment option or for further information.

What about Pests and Vermin?

It is your responsibility to protect against vermin within the Storage Unit. We recommend placing 1 or 2 baits (depending on the unit size) in your Storage Unit for peace of mind.

What Cannot be stored in a Storage Unit

You cannot store goods that are dangerous, illegal, environmentally harmful, perishable or explosive.