Question 1

How can I access the storage facility?

Accepted Answer

When you move in, you can nominate up to two phone numbers to be registered on our gate system, to access the units during daylight hours you simply need to call the phone number you are given by our office from the phone you registered with.

Question 2

Can I access the facility after the advertised hours?

Accepted Answer

Our storage facility is open every day of the year during daylight hours. Extended access may be approved for commercial rentals. If you require extended access please send through an enquiry.

Question 3

What cannot be stored in a Storage Unit

Accepted Answer

You cannot store goods that are dangerous, illegal, environmentally harmful, perishable or explosive.

Question 4

Do I need to provide my own padlock?

Accepted Answer

Yes, you must provide your own padlock. You can place up to two padlocks on your storage unit. We do not keep a copy of your key.

Question 5

Can I store a vehicle in my storage unit?

Accepted Answer

No, due to the safety hazard we do not permit the storage of vehicles, fuels or any explosive substances.

Question 6

Can I store perishable food items in my storage unit?

Accepted Answer

No, we do everything we can to minimise the presence of vermin in our units and perishable food items will attract pests which will become a nuscence to everyone.

Question 7

Are the contents of my Storage Unit automatically insured?

Accepted Answer

Whilst the Storage Units themselves are insured, your individual contents are not. We recommend that you speak to your individual Insurance provider to ensure coverage is available to include or be extended for goods in storage.

Question 8

Is it ok to store valuable or highly sentimental items in a storage unit?

Accepted Answer

No, while we have many security measures in place, we do not reccomend that you store irreplaceable or items of high vaulue such as art, furs, jewelery ect. Those items would best be stored in a safety deposit box. The general rule is not to store anything worth over $2000.

Question 9

What is the minimum storage period?

Accepted Answer

The minimum storage period is 1 month.

Question 10

What happens if I run out of space?

Accepted Answer

No worries, you can either move to a larger unit or rent a second unit. You will need to complete a new storage agreement for the new unit.

Question 11

When will I get my bond back?

Accepted Answer

The bond (or security deposit) is held for the duration of your occupancy at Warragul Self Storage. Upon vacating, assuming the correct notice period has been provided, rental has been paid in full, there is no damage to the storage unit and all relevant documentation has been returned - the bond will be refunded in full. Please note that refunds are processed by EFT only. Cash refunds cannot be provided.

Question 12

How much notice do I need to give when vacating my storage unit?

Accepted Answer

Thirty (30) days notice in writting is required when vacating your Storage Unit.

Question 13

What forms of payment do you accept?

Accepted Answer

Payments can easily be made via EFT (Electronic Funds Transfer). Bank Account Details will be provided to you along with your Reference Number when you sign up for a unit. Please ensure that you use your Reference Number for all payments.
Please note our Office does not operate EFTPOS facilities. Alternatively, you can pay in person at any Australia Post Office or ANZ Branch. Please contact our Office if you have any questions.

Question 14

What about Pests and Vermin?

Accepted Answer

It is your responsibility to protect against vermin within the Storage Unit. We recommend placing 1 or 2 baits (depending on the unit size) in your Storage Unit for peace of mind.

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